Mobile Banking Photo Mobile Banking

The convenience of Online Banking is great, but you won’t always be in front of a computer when you need to access accounts. For times when you are on the go, Central Bank offers Mobile Banking.

Mobile Banking from Central Bank is available in three different forms: the Mobile Banking App, Mobile Web access through your phone’s mobile web browser, and through Text Banking*. Mobile Banking allows you to:

  • View transactions
  • View balances
  • Transfer funds (not available when using Text Banking)
  • Pay bills (available with Online Bill Pay, not available when using Text Banking)
  • Find locations and ATMs

 

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Requirements for using Mobile Banking

Enrollment in Online Banking is required.

To use the Mobile App and Mobile Web products, a data plan from an approved carrier network is required. For Text Banking, a mobile phone with premium texting capabilities from an approved carrier network is required.

Central Bank does not charge for Mobile Banking but, standard text messaging and data plan fees from your mobile phone carrier may apply. Please consult your carrier before using Mobile Banking.

Get Started with Mobile Banking Today

Customers can contact any Central Bank office to enroll in Mobile Banking. Once enrolled, customers can login to their Online Banking account, select Options, scroll to Mobile Banking Profile and select Enroll. To complete the enrollment process, customers need to select the services and mobile phone number they would like to enroll.

Mobile Banking Carrier & Phone Compatibility Information

Central Bank's Mobile Banking supports Tier 1 carriers in the U.S., including:

  • AT&T®
  • Verizon®
  • Sprint®
  • T-Mobile®

​​Support for non-Tier 1 carriers depends on contractual agreements between the SMS provider and the individual carrier.

Phones outside the following guidelines are not selected for testing and may not work properly with Mobile Web or Mobile App:

Android® v2.2 and greater (only operating systems installed by the manufacturer/carrier are supported)
Blackberry® 4.2 and greater for non-touch screen and 4.7 and greater for touch screen
Apple® iOS 5.0.1 and greater
Windows Phone 7.5 and greater
All Android®, BlackBerry®, Apple® and Windows® phones listed are supported for the downloadable application and mobile browser access channels.

Only default browsers installed on phones are supported. User installed browsers are not supported.

*A cell phone with premium texting capabilities from an approved carrier network is required for Text Banking. A data plan from an approved carrier network is required for Mobile Web and/or the Mobile App. Only certified devices will function properly with the Mobile App. Although Central Bank does not charge for Mobile Banking, standard text messaging and data plan fees from a cell phone provider may apply. Please consult carrier before use.

**Enrollment in Online Banking is required. Cancelation of Online Banking will result in removal from the Mobile Banking. Mobile Banking is not available for Business Online Banking Customers.

 

This product is a non-interest earning product.

What steps should be taken if a text is not received during the registration process?

Not all mobile phone carriers support premium texting services. If the cell phone and carrier are on this list, please repeat the activation process through the Online Banking account.

Can I set up more than one cell phone number with Mobile Banking?

Yes! Once the first phone is set up, customers can return to the "Mobile Banking Profile" through their Retail Online Banking account, click "Manage Devices" and then choose "Add New Phone".

Does Central Bank offer Tablet Banking?

Yes, Central Bank does offer Tablet Banking. Search the app store Central Bank Iowa using your tablet.

What can be done to add hidden accounts to Mobile Banking?

Customers can only see the accounts they have selected during the enrollment process. If there are other accounts they would like to add, they can return to the Online Banking account and select "Services", "Mobile Banking Profile", "Manage Devices" and click the "My Accounts" tab.

How can a new payee be added in Bill Pay through Mobile Banking?

As a security feature, new payees cannot be added through Mobile Banking. Customers can add or change payments to existing payees through Mobile Banking, but they cannot add a new payee.

If a phone with Mobile Banking is lost or stolen, what steps should a customer take?

Customers with a lost or stolen phone should unregister their phone from Mobile Banking. This can be accomplished by logging in to Online Banking, click "Options," "Mobile Banking Profile," “Manage Devices" and, on the "My Phones" tab, select "Stop using this phone for Mobile Banking". Central Bank can also be contacted to unregister a phone.

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