Frequently asked questions

MetaBank and Central Bank share the same commitment of putting our customers first in everything we do. Together, we’re working diligently to ensure a successful transition for you.

FREQUENTLY ASKED QUESTIONS

Will MetaBank change its name?

Yes, MetaBank’s nine community bank locations will change to Central Bank.

Will I continue to see the MetaBank logo?

Within MetaBank’s community banking division, the MetaBank logo will be replaced with Central Bank’s logo, from account statements to our buildings and beyond. Gradually, you’ll see and become familiar with Central Bank’s branding.

Who is Central Bank?

Central Bank, chartered in 1877 in Storm Lake, Iowa, has a long history of providing customers with nancial solutions and a strong commitment to serving our communities. Two-hundred employees in 17 locations throughout Iowa and South Dakota contribute to our long-standing tradition of community responsibility and relationship-based service. We’re a family-owned bank and decisions are made locally.

Will branch hours change?

No. Branch hours will remain the same.

Will my checking account change?

No. Your account number and account benets will remain the same. On April 27, 2020, we’ll integrate your account into Central Bank’s system. Until then, you can use your MetaBank checks, debit cards, online banking and all other services as usual. Expanded details and updates will be communicated in the upcoming weeks

How do I access my accounts online?

Continue to log into your accounts as usual at metabank.com. Once your account is integrated into Central Bank’s system on April 27, 2020, you’ll access your accounts at centralbankonline.com using your current username and password.

Can I continue to use Mobile Banking?

Yes. Your MetaBank Mobile Banking app will remain the same. After your account is integrated into Central Bank’s system on April 27, 2020, you’ll need to download Central Bank’s Mobile Banking app and log in using your current username and password.

Can I still use my MetaBank debit card?

Yes. You may continue to use your existing MetaBank debit card as usual. In the weeks following the conversion, we will reissue you a Central Bank debit card to replace your MetaBank card.

Will my loan change?

No. Your account number along with the terms of your loan will remain the same and you can continue to make loan payments as you have in the past.

What new products and services will be available to me?

  •  No ATM Fees
  •  Apple® Pay
  •  Visa® Rewards Credit Cards for your personal and business banking needs

...AND MORE! Information highlighting the new products will follow in the upcoming weeks.

Who do I call if I have additional questions?

We understand you have questions. Please don’t hesitate to ask! Reach out to the same experienced bankers you call today with questions – their phone numbers will remain the same. We will continue to provide more detailed information as it becomes available.

THANK YOU!

We’re honored to be your bank and are truly excited about the future. Thank you for your loyalty and continued business.

 

 

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You are leaving the Central Bank website. We are not endorsing or guaranteeing the products, information or recommendations provided by the organizations linked to our website. We are not liable for any failure of products or services advertised on those sites. We are not responsible for the validity, collection, use or security of information by organizations that may be linked to our website. We encourage you to read the privacy policies of websites reached through the use of links from the Central Bank website.

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