Internet Banking customers will be notified when RSA Online Security will be implemented via e-mail and Internet Banking alerts.

Once the RSA Online Security is active, customers will see a Security Enrollment screen the first time they sign into Internet Banking (see picture right).

The Authentication Image and Authentication Phrase are tools that can be used by customers to verify they are at the correct website. The Authentication Image can be changed later under Services -> Security Maintenance. The Authentication Phrase is a simple phrase that must be typed in by the user during this step. No symbols or special characters can be used. It will be displayed each time a user signs in.

The answers to all three Challenge Questions must be filled in. There are many different questions to choose from and the answers can only contain numbers and letters (no symbols and they are not case sensitive). These questions will be used on subsequent logins if the website does not recognize the computer as one that has been registered as a "Personal Computer" by the user.

The final option to Register Computer helps the website identify the computer being used to access the Internet Banking website. If "Personal Computer" is selected, the user will not be asked challenge questions during subsequent logins.

After the Security Enrollment has been completed, a user should see the Authentication Image and Authentication Phrase on the password screen while they are signing into the Internet Banking website. If the image or phrase is incorrect or missing, a user should not enter their password and should contact Central Bank.

RSA Online Security will also attempt to identify the computer used to access the website each time a customer signs in. If the computer can not be identified as one that has been registered as a "Personal Computer", one of the three Challenge Questions will be asked. The person signing in will only have to answer one challenge question correctly. If a user incorrectly enters the answer to the Challenge Questions five times their Internet Banking account will be locked out and they will need to contact the Bank to have their account unlocked.

Because the website will only ask the Challenge Questions if it cannot identify the computer as a "Personal Computer", users should register their home or business systems as a "Personal Computer" if they believe these systems are secure. Internet Banking users should not register public systems. The choice to make this registration will be provided during the login process.

If a user wishes to change their Authentication Image, Authentication Phrase, or Challenge Questions they may do so at any time by signing in to Internet Banking and selecting Services -> Security Maintenance.