| General Information |
- Would you like to reduce your
risk of identity theft?

- Would you enjoy receiving your statements sooner?
- Would it be easier for you to store your statements
on a personal computer?
- Would you like to reduce paper clutter and simplify
filing financial information?
If you answered "yes" to any of these questions, E-Statements
are the right solution for you. All you need to do is contact any
one of our Personal Bankers to have them help you enroll.
E-Statements are a service offered to all Central Bank customers
at no charge. This service allows you to receive your Bank statements
via e-mail rather than a paper copy sent through the postal service.
The benefits include:
- E-Statements look just like your paper statements but arrive
sooner and reduce the risk of identity theft when paper statements
are mailed or discarded.
- You can view, print and store your statements on your personal
computer . . . when it's convenient for you.
- Once you are signed-up for E-Statements, you can receive your
Online Banking Bill Pay service
free of charge1.
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| Requirements |
Any customer of Central Bank can sign up for E-Statements
and Central Bank provides this great service at no charge.
Once signed-up, all you need is a personal computer with Adobe
Acrobat Reader 5 (or higher) and an e-mail address. |
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| How to Sign-Up |
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You can enroll for this service by contacting a Personal Banker
and completing an E-Statement agreement. When enrolling, you will
need to provide a valid e-mail address, as well as a password to
encrypt the E-Statement.
After enrollment:
- A message with an encrypted "Test E-Statement" will
be sent to the e-mail address you provided.
- You will need to open the "Test Statement" by opening
the attachment provided with the message.
- Then you will be prompted to provide your password to open the
statement.
- Please respond to the "Test Statement" message following
the directions outlined in the e-mail.
- Once we confirm your response, you will receive your real E-Statement
on your next statement cycle.
**Please respond to the test statement within 2 weeks to avoid
being removed from E-Statements.
**Please notify us of any e-mail address changes.
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| Common Problems and Solutions |
- E-Statements will sometimes get accidently collected in a Junk
Mail or SPAM Mail folder by your e-mail service. Simply go to
the mail folder containing the E-Statement and depending on your
e-mail service, you should be able to mark the e-mail from us
as "Not Junk Mail" or "Not Spam". Doing this
will usually let your E-Statement be received through your "Inbox".
- If you are unable to open the E-Statement, you will want to
make sure you have the correct version of Adobe Acrobat Reader.
You can download the latest version of Adobe
Acrobat Reader from their website for free.
- E-Statements and Online Banking are separate services and the
passwords are normally not the same for both services. Currently
with E-Statements your password does not expire, so the password
you choose during enrollment will always be your password unless
you ask for it to be changed.
- To reply back to the e-mail we sent you: open the e-mail and
click on the "Reply" button. In the reply e-mail, you
should see in the "To:" box our e-mail address of "Electronic
Statements" or "estatements@centralbankonline.com".
You can then type in the reply e-mail and send it back to us.
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Thank you for choosing
Central Bank!
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