The E-Deposit website uses a form of dual-authentication called Passmark to make the website more secure. When a customer first signs into their Remote Deposit website they will be presented with a Passmark Enrollment screen. They will be asked to choose a Passmark Security Image, Security Phrase and Challenge Questions.

The Security Image and Security Phrase are tools that can be used by customers to verify they are at the correct website and will be displayed each time a user attempts to sign-in. The Security Phrase must be typed in by the user during this step and can contain 6-30 characters. No symbols or special characters can be used.

The answers to all three Challenge Questions must be filled in without using symbols or special characters. The questions can be chosen from each of the drop-down menus.

To change any of these features, the user will need to sign into their account and click on Security -> Change Passmark. They will then have three choices: Change Image, Change Phrase and Change Question.

• When setting up a scanner for the first time on a system, the customer must login to their Remote Deposit account without the scanner plugged in, click on the account to scan checks for, and then click Scan. (Note: Please hold the "CTRL" key on your keyboard during the setup process to allow installation scripts to run).With the scanner unplugged from the computer, complete Step 1 by selecting USB to USB from the drop-down menu. Step 2, click on Install Components if they are not currently installed. Step 3, plug in the scanner to a USB port on the computer and click on Initialize Scanner to begin scanning checks.
• Once a customer has tried to login three times unsuccessfully, they will be locked out of their Remote Deposit account, and will need to contact the Bank to have their login attempts and/or password reset.
• If a customer using Passmark (dual authentication) incorrectly answers the Challenge Questions five times, their account will be locked out and they will need to contact the Bank to be reset.
• Pop-up-blockers can interfere with viewing certain pages. Most pop-up-blockers are temporarily disabled by holding down the "CTRL" key on the keyboard while clicking on a link. Alternatively, a customer can allow all pop-ups from their website
• Spyware, Adware, Malware and other malicious software can cause many problems in both accessing the Remote Deposit website and protecting customers security. Having up-to-date Anti-virus and Anti-spyware software can greatly alleviate these problems.
• Customers are required to change their passwords every three months. If a password is not changed before the password expires, the account will be locked out. Customers will need to contact the Bank to correct this issue.